frequently asked questions

Q 1. What if I think that I have a defective product ?
A 1. If you have SLIC defective product, please send us an email to sales@slicshoes.com with all relevant info as listed below. Please note that we wont repair. Rather will replace for current style, if found defective claim permissible. Items with excessive wear and tear, material breakdown from extended time and/or use, or improper care will not be considered for a warranty. Once your email reached, will contact you via email & will inform as to how to send defective footwear to SLIC factory. Defective product should reach SLIC factory for inspection. Please allow three to four working days for our confirmation. Information needed to process request:
  • First Name
  • Last Name
  • Phone number
  • Address
  • Email address
  • Stock# (or name of boot) usually a 4 or 5 digit number mentioned on the product
  • Size
  • Where was item purchased (if known)
  • When was item purchased (if known)
  • Description on defect
  • Please include pictures if possible
Q 2. What is the warranty period of time available to the products you have?
A 2. The warranty period is six months against manufacturing defects from the date of supply .
Q 3. What is the quality certificate that you are granted them ?
A 3. ISO 9001-2008 approved
Q 4. How can I communicate with the Saudi Company for Leather Industries customer service management ?
A 4. Using customer service management , a phone 0138121066 / Ext 401 ( shunt not working ) from eight in the morning until five o'clock in the evening in the days from Sunday to Thursday . As well as through e-mail sales@slicshoes.com title

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